By Joel Langton
The 830 Times
Del Rio’s Polo Del Rio was proudly beating his chest this past week, after Wyndham officials visited his hotel and named it one of the world’s best when it comes to customer service.
Stephanie Kendrick, Brand Leader of Ramada by Wyndham, visited Del Rio March 5 and named them “Best of Ramada by Wyndham Award” for delivering exceptional customer service.
Del Rio, who also owns Cripple Creek Restaurant, said last year
the chain gave out 40 of the coveted awards. Ramada by Wyndham hotel chain operates 851 hotels with 120,344 rooms across 63 countries.
Del Rio’s Ramada is also home to the White Horse Lounge and Malinda Restaurant.
The Best of Ramada by Wyndham awards recognize top-performing Ramada hotels that consistently deliver exceptional service and quality. To be eligible for this award, hotels must demonstrate strong guest satisfaction, ensure all staff complete Wyndham’s required health and safety training, and maintain good standing with the brand, the Ramada by Wyndham’s website said.
Kendrick told the staff that one of the things that set them apart was the guest feedback. “Guests here are always so impressed by how the staff is ready to go above and beyond to make their experience special,” she said.
Del Rio said it has been part of building a culture. “We really work hard at taking great care of our staff and ensuring they feel like this is home,” he said. “We have several employees who have worked here for more than 30 years, we have some who work here for awhile, go somewhere else and come back and we don’t look at them as employees, but family.”
Not only does the Ramada have amazing customer service, but amazing facilities.
Del Rio proudly points to the Ramada’s pools, fitness facilities and sauna, Malinda Restaurant, White Horse Lounge and their spacious 6,000 feet of meeting spaces as assets that set them apart.
“We are very proud of our facilities here, we just gave the rooms a $2.5 million update, but it really comes down to our people who take care of our customers and facilities,” Del Rio said.
The writer can be reached at JoelALangton@gmail.com .
