Postal employee redefines customer service

Charles Pierce has brought an all-new meaning to the term “going postal.”

The long-time U.S. Postal Service employee, who’s been delivering mail and service to Del Rio customers for more than 20 years, has made a huge difference in his community thanks to the doses of positivity he administers daily to customers.

The Del Rio Community Spotlight, a Facebook group with more than 36,000 followers/likers, gave Pierce a “Spotlight” thanks to a nomination by Stacey Covarrubias and her family. A Spotlight is when they highlight someone’s efforts.

Stacey’s nomination read: CJ Pierce, a postal service worker that ALWAYS shows up and goes above & beyond to make sure you’re having the best day possible should be recognized!! Anyone that has gone into the post office and has been greeted by his famous “How are you doing today fantastic customer?!” can tell you that he is the epitome of a true “people person”! He can completely turn anyone’s bad day into a better day with his wonderful demeanor and always upbeat attitude!!! We need more people like him in our community!! God Bless you Mr. Pierce!!! 

In less than 15 hours, the post had received 472 comments, more than 130 shares and nearly 3,000 reactions. 

Most with comments, like “I totally agree” or “I love this man” but some went a little more indepth.

Mary Cervantes wrote: “Born n raised n Del Río now living in Milwaukee WI. I can say I truly miss this from a small town . I totally agree this man is the most sweetest kindest person I’ve known I used to go into the post office quite often and he used to make my day “ Fantastic Customer “”

Many of the comments talking about how Pierce touches them every visit. 

A Del Rio transplant from England, Gloria Wilson, said, “ CJ is a fabulous person, always with a big smile 😁

a positive attitude no matter how you are feeling 🤔 CJ makes your day brighter.”

Ken Wiese wrote, “This guy is the best ever! Almost impossible to have a bad day after talking to him.”

Bob Millican, a former fighter pilot who is now a simulator instructor at Laughlin, said, “CJ is the most OUTSTANDING Postal employee I have ever known and had the pleasure of being assisted by him–truly a Great American.”

The Del Rio postmaster said they weren’t real surprised by the comments. “His love for customer service has won him numerous recognitions and customers,” said Fred Contreras, the Del Rio postmaster. “He is an asset to the Del Rio station and the U.S. Postal Service. The day he retires, Del Rio will have many Fantastic Customers that will miss him.”

 

Joel Langton

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